REFUND POLICY

1. Who We Are

Mushaba is a product of IOTFIY Solutions, registered in Pakistan. We operate the Mushaba mobile application and the website iotfiysolutions.com ("the Service"). Our registered contact is info@iotfiysolutions.com.

2. Refund Eligibility

Refund requests may be considered in circumstances including, but not limited to:

• Duplicate or accidental payments.
• Incorrect charges resulting from a technical issue.
• Unauthorized transactions that can be reasonably verified.
• Failure to receive paid services due to a verified technical problem.
• Other exceptional circumstances reviewed by our support team.

Submission of a refund request does not automatically guarantee approval.

3. How to Request a Refund

To request a refund, users must contact our support team by email at info@iotfiysolutions.com and provide:

• Full name associated with the account.
• Registered email address.
• Invoice number, payment reference, or transaction ID.
• Date of payment.
• Detailed explanation of the reason for the refund request.
• Any supporting screenshots or documents, if applicable.

Incomplete requests may require additional information before review.

4. Refund Review Process

After receiving a refund request:

• Our support team will review the submitted information.
• Additional information may be requested if necessary.
• The user may be contacted for clarification regarding the request.
• A decision will be communicated to the user after the review process is completed.

5. Approved Refunds

If a refund is approved:

• The refund will be issued through the original payment method whenever possible.
• Processing times may vary depending on the payment provider and financial institution.
• Access to premium services associated with the refunded purchase may be removed.

6. Contact

For all refund-related matters, contact:

Email: info@iotfiysolutions.com