CANCELLATION POLICY

1. Overview

Users may request cancellation of an active premium plan or subscription by contacting the Mushaba support team.

2. Cancellation Requests

To submit a cancellation request, users must email info@iotfiysolutions.com and provide:

• Full name associated with the account.
• Registered email address.
• Invoice number, payment reference, or transaction ID.
• Reason for cancellation.

3. Cancellation Process

After receiving a cancellation request:

• The support team will verify the account and purchase details.
• The user may be contacted for additional information if required.
• Eligible plans will be cancelled after verification.
• Access to premium features associated with the cancelled plan may be restricted or removed.

4. Relationship Between Cancellation and Refunds

Submitting a cancellation request does not automatically qualify a user for a refund.

Any refund request related to a cancellation will be reviewed separately in accordance with the Refund Policy.

5. Support Assistance

Our support team will guide users through the cancellation process and provide any additional information required to complete the request.

6. Contact

For cancellation requests and related inquiries, contact:

Email: info@iotfiysolutions.com